Leaders in Environmental and Transportation Infrastructure Services

COVID-19 Information for Customers & Partners

Important COVID-19 Information

Message from our CEO

Valued Customers and Partners,

Tomlinson is monitoring the status of the novel coronavirus. We want to assure our customers and partners that we are currently operating and continuing to provide service throughout our group, while taking all possible measures to protect our employees, customers and the public.

 

We are following the updates and protocols posted from the Ottawa Public Health, Government of Canada Health and Safety guidelines, WHO, and will take additional measures as they arise.  Hygiene and cleaning standards have been increased for equipment, vehicles and workspaces. Our top priority is the health of our employees and the public.

As of March 20th 2020:

All our worksites, processing facilities, hauling districts, plants, quarries and pits remain open and in full operation

  • All waste services are running as usual
  • Our facilities and trucks are operational, we will still deliver your construction material with no delays
  • Our construction sites will still be active following their original schedule

To protect the health and well-being of our employees and customers we are implementing the following changes:

  • Avoid in person contacts when possible
  • Enhanced cleaning protocols at the offices, job sites and vehicles will be performed
  • Any employee who travelled abroad including to the United States is mandated to self-isolate for 14 days

As we continue operating under these circumstances, rest assured that The Tomlinson Group and all our employees will continue offering the highest and safest level of service.

Feel free to contact us with any question through our standard channels or at info@tomlinsongroup.com

Sincerely,

Ron Tomlinson

Protocol for Visitors to Our Sites

Tomlinson is taking preventive measures to ensure the health and safety of all its employees, subcontractors, and visitors. A sign-in sheet and questionnaire will be provided to all worksites and facilities for any visitor or delivery worker to complete before access is granted. The questionnaire contains four Yes/No questions about international travel, symptoms and potential exposure to the coronavirus (COVID-19).

  • Any visitor or delivery worker who comes on site must complete the questionnaire
  • If the visitor or delivery worker answers yes to any question, they cannot come on site or enter the facility
  • If the visitor or delivery worker refuses to complete the questionnaire, then they cannot come on site or enter the facility
  • Please ensure that the visitor or delivery workers use their own pen or pencil to complete the form. Any borrowed item will need to be disinfected.

These questions help us ensure that all workers onsite are protected and that self-isolation protocols are maintained. We ask that all visitors and staff completely the form honestly. Everyone’s support is needed to help us slow the spread, protect the public, and maintain our worksites. This form is available on this page in the Useful Document section.

Reaching Your Sales Rep

Q: How do I reach my Sales Representative?

A: Virtual Meetings: To protect the health and safety of our personnel and our clients, we will use virtual client meetings in lieu of in-person meetings where possible. We remain accessible on all virtual channels to answer questions and provide you with support.

If you are unsure about how to reach a representative, please reach us at info@tomlinsongroup.com and we will contact you.

Accounts Payable / Accounts Receivable

Q: Will customers be able to visit the office to drop off a cheque?

A: Currently for the health and safety of our staff and community, we are limiting outside access to our office.

We are requesting that customers pay by EFT, via electronic bill payment from your bank or by credit card. Contact Account Receivables (ar@tomlinsongroup.com) for further details on how to make an electronic payment. Where electronic payment options are not available, cheques should be mailed to our office.

 

Q: Will suppliers be able to visit the office to pick-up a cheque?

A: Currently for the health and safety of our staff and community, we are limiting outside access to our office and therefore we will only be sending cheques by mail. Please contact ap@tomlinsongroup.com if you require further details on payments.

Tomlinson Construction Sites

Q: Are Tomlinson construction sites still open and operating?

A: All of Tomlinson’s construction sites remain open and are proceeding with work under enhanced safety protocols dealing with COVID 19.Tomlinson is taking preventive measures on jobsites to ensure the health and safety of all its employees, subcontractors and visitors. Our primary strategy is to practice social distancing while enforcing public health protocols on all parties, including self-isolation when necessary. These steps include:

  1. Eliminating face-to-face site meetings in favor of conference call interaction.
  2. Establishing sign-in procedures to monitor and enforce established protocols with respect to recent exposure and travel histories of individuals.
  3. Asking that all parties entering our jobsites abide by the protocols and procedures being implemented by Tomlinson and to be respectful of the greater public good in the wake of this major health issue.

Tomlinson Ready Mix

Q: Do you still deliver concrete?

A: Our concrete plants and trucks are in full operation, we continue to deliver concrete from 7 am to 5 pm.

Aggregates and Sand Production, Scale Operations

Q: How will the scales at the pits and quarries operate?

A: All of our quarries and pits are in operation and open for our customers from 6:30 am until 5:00 pm.

Please be advised that we have restricted access to our scale houses. If you require any assistance, please call the number on the door to interact with the scale operator.

To ensure safe interactions with our customers and staff, our Scale Operator will initial your tickets to avoid exchanging tickets and increasing potential risk with contacts. We are regularly cleaning and disinfecting the scale house and are outfitting our scale operators with gloves.

Tomlinson Environmental Services & Industrial Services

Q: Are all Environmental Services still operating?

A: All Tomlinson Environmental Services are operating as usual and we are continuing to provide services to customers.

 

Q:  Are all your processing facilities and transfer facilities open for business?

A: All our facilities are open for business.  Some site specific instructions have been put in place at each facility to deal with the covid -19 outbreak which is posted at our facilities.