Page 8 - Tomlinson Times - Fall + Winter 2016

TEAMWORK PROVIDES WINNING FORMULA
Tomlinson Wins City of Clarence-Rockland Waste Collection
Left to right: Marc Benson, Clifford La eche, Doug Palmer, Paul Lauren, Eric Grecco-Leblanc, James Phelan
Tomlinson Environmental Services has been optimizing the resources from several divisions within the company to ful ll its new waste collection contract in the City of Clarence-Rockland. Securing this bid at the end of 2015 was signi cant as it represents one of the largest communities outside of Ottawa. It is also proof that Tomlinson’s ability to offer a comprehensive range of waste as well as construction services is a winning formula.
In July 2015 the Environmental Services Solid Waste & Recycling team began preparing the bid: researching the collec on history and rou ng; observing the exis ng service provider, Progressive Waste; and pulling on the knowledge and experience of its whole team. Doug Palmer, Route Supervisor, was par cularly instrumental in the bid process. TES had previously bid this contract twice so he knew they had to do something di erent this me. He a ended city council mee ngs to ensure he communicated the added value Tomlinson o ered by being fully integrated, not having to rely on a third party, and being able to use its internal resources
to ful ll all aspects of the contract. The team submi ed the bid, including pricing on 10 di erent collec on scenarios along with the pre-exis ng collec on method. In November 2015, Tomlinson was awarded the $6,000,000, 5-year contract, ahead of Miller Waste. Doug’s persistent communica on with the city was crucial in winning this bid.
The Tomlinson team met with sta for the City of Clarence- Rockland and started the contract with new equipment in April 2016. With a new service provider, the municipality’s main concern was the changeover between contractors, especially since the previous supplier had been with us for the past 12 years, explains Denis Longpré, Manager of Environment and Water, Infrastructure and Engineering, Cité Clarence-Rockland City. We are pleased with the smooth and collabora ve transi on that Tomlinson provided to our residents and the way they dealt with ques ons promptly. Tomlinson followed through on the planned transi on and conducted regular follow-ups to ensure our sa sfac on.
The contract services a popula on of 23,185 with 8567, residen al units and 140 businesses, 5 days per week. It includes: curbside collec on of waste; recycling and leaf & yard waste; front end load collec on of waste; and cardboard
8 TOMLINSON TIMES Fall/winter 2016